Our Maintenance and Support Plan (MSP) ensures that you will always have the latest version of your licensed installation product without any additional cost during the term of the Plan. You get every new release, version, and feature enhancement for your licensed software, providing a budget-conscious way to ensure you're always using the most current technology. This is the easiest and by far the most economical way for you and your company to keep your software investment current.
We believe the SetupBuilder licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include a maintenance and support plan commencing from the date of purchase. Renewing maintenance is entirely optional.
Why is a Maintenance and Support Plan a good value?
Maintenance is "upgrade insurance." The Maintenance and Support Plan includes:
- Free Access to All Upgrades: Enjoy every minor and major product update at no additional cost, ensuring your software stays cutting-edge
- Seamless Web Updates: Easily download the latest updates through Web Update, released regularly or instantly when critical needs arise
- 24/7 Web Community Access: Connect with our vibrant product communities anytime, day or night, for insights and collaboration
- Expert Technical Support: Get direct access to our developer team via email for prompt, reliable technical assistance
- Price Protection: Lock in your plan’s pricing for its duration, safeguarding you against future increases
- Discounted Sectigo Code-Signing Certificates: Unlock exclusive savings on Sectigo Code-Signing Certificates to enhance your security
- Hassle-Free Renewal Reminders: Receive automatic renewal notices to keep your plan active without interruption
- Exclusive Beta Program Access: Gain priority entry to our Beta Programs, shaping the future of our products with your input
The initial purchase of your new SetupBuilder license includes a Maintenance and Support Plan under which you are eligible for support, upgrades and updates. The Maintenance and Support Plan will expire one (1) calendar year from the initial date of your new SetupBuilder license purchase. If you wish to continue your eligibility for these services, you must pay a renewal fee before or at the time of the expiration of your current Maintenance and Support Plan. The renewal of your annual Maintenance and Support Plan will extend (for another 12 months beyond the expiration date of your current plan) your eligibility for support, upgrades and updates.
If you choose not to renew your maintenance and support plan, you will be able to continue to use the versions, which were released prior to your maintenance and support plan expiration, but your license does not include future versions of the product.
No. The licensing period is based on the date that the software was released, not on the current calendar date.
When you renew your Maintenance and Support Plan, you will receive a new Maintenance Key which will allow you to download and use an additional 12 month's worth of releases. The Maintenance and Support Plan is only offered in 12 month periods.
No. You may renew your Maintenance and Support Plan at any time during the year before the expiration date. No matter how far before the expiration date you renew, your existing Maintenance and Support Plan will be extended for 12 (annual) months.
Yes, Lindersoft offers Maintenance for one or two year terms. And you can combine these options for longer term, for instance by purchasing two 2-year Maintenance for a total of 4 years, or a 1-year and a 2-year Maintenance for a total of 3 years, etc.
Once your Maintenance period expires, you can REACTIVATE your expired Maintenance and Support Plan. You will receive a new Maintenance Key which will allow you to download and use an additional 12 month's worth of releases.
No need to renew your Maintenance and Support Plan annually! We believe in giving you the freedom to choose. Our 'updates philosophy' rejects mandatory yearly fees for software updates you may not need or want. You can easily REACTIVATE your plan whenever new features align with your needs and feel worth the investment.